FAQs

FAQs for NFT Claiming

Why can't I see any NFTs in my account?

If your account is empty but you have received a 'Claim your NFT' email, please check that you are logging in or creating an account using the same email you used to purchase the NFT.

If your account is empty but you have received a 'Claim your NFT' email, please check that you are logging in or creating an account using the same email you used to purchase the NFT.

I've connected my wallet and clicked the claim button but the wheel keeps spinning

This may be caused by a sudden, extreme spike in the gas costs. Our system responds to this by holding off on processing requests until the gas prices return to more reasonable levels. This generally resolves itself in a few hours so we recommend checking your account again.

This may be caused by a sudden, extreme spike in the gas costs. Our system responds to this by holding off on processing requests until the gas prices return to more reasonable levels. This generally resolves itself in a few hours so we recommend checking your account again.

Why can't I see my NFTs in my wallet?

MetaMask doesn’t show NFTs on the desktop, but the mobile app displays them. Click the NFT tab in the wallet app and follow instructions to update the settings to auto-detect the NFT. Learn more about MetaMask.

MetaMask doesn’t show NFTs on the desktop, but the mobile app displays them. Click the NFT tab in the wallet app and follow instructions to update the settings to auto-detect the NFT. Learn more about MetaMask.

Where can I resell my NFT?

You can resell your NFT on any open NFT marketplace. Simply log in to the marketplace with the wallet that owns the NFT.

You can resell your NFT on any open NFT marketplace. Simply log in to the marketplace with the wallet that owns the NFT.

I don't have access to the claim email

You can still claim the NFT without clicking through from the email

  • Go to: dexterco.life/apps/verisart
  • Enter email address that was used to purchase the NFT
  • Once email is verified, the customer can access the NFT dashboard and claim the NFT

You can still claim the NFT without clicking through from the email

  • Go to: dexterco.life/apps/verisart
  • Enter email address that was used to purchase the NFT
  • Once email is verified, the customer can access the NFT dashboard and claim the NFT

Still need assistance?

Please feel free to contact us for any help or questions you might have.

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